Ericsson sorry for software glitch that hits mobile services in Britain and Japan

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LONDON/STOCKHOLM (Reuters) – Sweden’s Ericsson (ERICb.ST) apologized and said it was working hard to fix a software glitch that was responsible for millions of smartphone users in Britain, Japan and other countries losing internet access on Thursday.

The Ericsson logo is seen at the Ericsson’s headquarters in Stockholm, Sweden June 14, 2018. Picture taken June 14, 2018. REUTERS/Olof Swahnberg

O2 (TEF.MC), Britain’s second biggest network, and Japan’s Softbank (9984.T), both Ericsson customers, reported outages on their 4G networks earlier on Thursday.

The mobile network equipment maker confirmed that a problem with its software was to blame for the disruption which hit the two operators as well as others in multiple markets.

Ericsson’s President and Chief Executive Borje Ekholm said: “The faulty software that has caused these issues is being decommissioned and we apologize not only to our customers but also to their customers.

“We work hard to ensure that our…



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